Frequently asked questions

You can pay by debit or credit card. Payments are processed securely by Stripe, so we never see or store your full card details.

No. Prices are in pounds sterling (£) and delivery to UK addresses is free. The total shown at checkout before you pay is the amount you are charged.

Yes, contact us as soon as possible at support@shedoval.shop with your order number. If your order has not been dispatched we will change it or cancel it and refund you in full. If it has already been dispatched, you can return it under our 30-day returns policy.

We deliver to addresses in the United Kingdom only. If your address can't be selected at checkout, please contact us before ordering.

Delivery is free on every order to a UK address.

Orders are processed within 1–3 business days after payment. Delivery usually takes 3–10 business days. Large sheds and garden buildings can take longer, and the delivery company may contact you to arrange a date.

When tracking is available, we send it to you by email and you can also see it in your account. Some large items are delivered by appointment instead of standard parcel tracking.

Please check your delivery when it arrives. If anything is damaged, take photos of the packaging, the damage and the shipping label, and email them to support@shedoval.shop with your order number as soon as possible. We will arrange a replacement, repair or refund at no cost to you.

Yes. You can return any item within 30 days of delivery, for any reason. Items should be unused and in their original condition, in the original packaging where possible.

Email support@shedoval.shop with your order number and the item you want to return. We will reply with the return address and instructions. Please contact us before sending anything back.

If you changed your mind, you pay the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we pay for the return.

We refund you within 14 days of receiving the item back, to the card you paid with. Your bank may take a few extra days to show it.

Email support@shedoval.shop or call +44 7700 389764. Our business address is SHEDOVAL, 110 Shepherdess Walk, London N1 7JN, United Kingdom. Please don't send returns to this address. Email us first and we'll tell you where to send them.