Returns & Refunds Policy

Last updated: 20 October 2026

1. Your 30-day right to return

You can return any item bought from SHEDOVAL within 30 days of delivery, for any reason. This is in addition to your legal rights as a UK consumer, which are not affected.

2. Condition of returned items

Items should be unused and in their original condition, in the original packaging where possible. You are responsible for any damage caused by handling the item more than needed to check it.

3. How to return an item

Email support@shedoval.shop with your order number and the item you want to return. We will reply with the return address and instructions. Please contact us before sending anything back.

For large items such as sheds and garden buildings, tell us when you get in touch and we will explain how to send them back.

4. Return delivery costs

Changed your mind: you pay the cost of sending the item back to us.

Faulty, damaged or wrong item: we pay for the return, and we will offer you a replacement, repair or full refund.

5. Refunds

Once we receive your returned item, we check it and refund you within 14 days, to the card you paid with. Your bank may take a few extra days to show the refund. Delivery to UK addresses is free, so there is no original delivery charge to refund.

6. Damaged on arrival

Please check your delivery when it arrives. If anything is damaged, take photos of the packaging, the damage and the shipping label, and email them to support@shedoval.shop with your order number as soon as possible.

7. Cancelling before dispatch

If you want to cancel an order that has not been dispatched yet, email us as soon as possible and we will cancel it and refund you in full.