Warranty

Coverage by product

The same warranty applies to everything we sell. It is provided by SHEDOVAL directly.

What the warranty covers

Our warranty covers parts that are faulty, defective or missing, or that fail within 6 months of delivery through normal use. It does not cover:

• damage caused by assembly that does not follow the included instructions
• misuse, changes to the product or accidental damage
• extreme weather, flooding or falling objects
• normal wear and tear and natural changes in timber, such as colour changes, small cracks or knots
• damage from not treating or maintaining the timber as recommended

How we help with your claim

The warranty is our own, so you deal with us directly. Contact us and we will check your claim, confirm what is covered and send the replacement part free of charge to your UK address. If a part is no longer available, we will offer a suitable alternative or a refund for that part.

How to start a claim

1. Email usWrite to support@shedoval.shop with your order number, the product name and a short description of the problem.
2. Add clear photosPhotos of the faulty or missing part help us check your claim quickly.
3. We confirm next stepsWe check the coverage for your item and tell you exactly what happens next.
4. We send your replacement partCovered parts are sent free of charge to your UK address.

Within 30 days of delivery

If a problem shows up in the first 30 days, you can also return the item for a full refund under our returns policy, with return delivery paid by us for faulty items.

Keeping your warranty valid

• Keep your order confirmation email as proof of purchase.
• Assemble and use the product according to the included instructions.
• Treat and maintain the timber as recommended.

Contact

Questions about an order, a return or a warranty claim? Email us and we will reply personally.